All Colwell & Salmon locations, in the U.S. and India, are fully integrated in both voice and data services, making the transfer of services seamless. This integration offers the most efficiency no matter which location you choose to conduct your business at, and leverages the corporate information technology infrastructure to your advantage.
Connectivity
DS3 voice services (44.736 Mb/s) at primary location provided by Paetec Communications
T1 (1.54MB/s) data services provided by Time Warner Telecomm
Nortel Passport 7480
Cisco 1600, 1700 series data routers
FTP services
Telecommunications
Nortel Merdian Option 11C PBX
Nortel Symposium Call Center Server with Nortel 3903,3904 digital phone sets
CallPilot 2.0 integrated voice messaging
Concerto Ensemble Predictive dialer
Data Infrastructure
Dell PowerEdge 750, 1550, 2850 servers. IBM xSeries 345 server.
Sun Blade 2000, Sun Blade 100 with Solaris 8
250 node, Windows 2000 network
Security
Watchguard Firewall to provide secures access to the Internet
Firewall and VPN to ensure data security
Confidentiality
Confidentiality through Confidentiality and Service Level agreements as well as Non-Disclosure Agreements
Disaster Recovery Plan
Power Backup - 100% though uninterrupted power supplies
